Privacy Policy

Last updated: August 9, 2019

1.- Responsible and description

1.1.- Responsible

The person responsible for the processing of this site is ISARO-BERRI SL (hereinafter The Company ), Ctra. N-1 KM.444 Polígono Ubegun (Pabellón ISARO), 20150 Villabona, Guipúzcoa .

NIF: B20589248

Email: isaro1@isaroberri.com

1.2.- Description

Acceptance of the Company 's privacy policy (hereinafter "Privacy Policy") is a necessary condition for the use of our website, service for purchasing products and/or services, online store and social networks (hereinafter the " Service").

This Privacy Policy governs the collection, processing and use of your personal and non-personal information as a user of isarogastronomia.com , as of the effective date listed in the header.

In processing your personal data, the Company complies with current local and European legislation, as well as its implementing regulations.

2.- Information collected

The Service can be used without providing any data, although in order to make a purchase you will need to provide us with some personal data. The information (personal or non-personal) collected by the Service may vary depending on that.

The personal and non-personal information collected by the Service will come to us in three ways: 1) that collected automatically, 2) that you provide to us voluntarily and 3) that provided by third parties.

2.1.- The one collected automatically

This information will consist of:

Collected through cookies or similar mechanisms stored on your device, always with your consent or in accordance with other legal bases. See our Cookie Policy for more information.
The IP from which the connection is made, the type of device used and its characteristics, the version of the operating system, the type of browser, the language, the date, the country, the time of the request, the URL from which you come from, the URL you go to, or the mobile network used, among others.
Service usage data and possible errors detected during its use.
In addition, the Company uses Google Analytics, an analytical service provided by Google, Inc. domiciled in the United States with headquarters at 1600 Amphitheatre Parkway, Mountain View, California 94043. To provide these services, they use cookies that collect the information, including the user's IP address, which will be transmitted, processed and stored by Google in accordance with the terms set out on the website www.google.com. Including the possible transmission of said information to third parties for reasons of legal requirement or when said third parties process information on behalf of Google.

In any case, you can disable Google Analytics cookies from here.

2.2.- The one you provide voluntarily

This information will consist of:

The information required by the Company to complete the purchase of a product or service: name, surname, email, address, NIF and telephone number.

All data is mandatory.

If you make a reservation on behalf of another person through the Service, for example for a gift, you warrant that you have legitimately obtained the personal information of those other persons before providing their data to us.

The information, whether personal or not, that may be contained in messages sent through the contact or opinion channels established in the Service, for example your name, alias or email address.
Your photo, name, nickname or geolocation if you decide to participate in any of our social media activities.
The information required to subscribe to our newsletter, such as your email address.

2.3.- That provided by third parties

This information will consist of:

The information provided by payment systems or credit card processors, such as the time of purchase or its amount.
The information provided by the courier services that deliver your order, such as the date and place of delivery.

3.- Rights and purposes

Please note that filling out the forms is voluntary. However, if you do not fill in the required fields (usually marked with an asterisk), the use of some of the Service's functions will not be possible or will be limited.

The personal data that you provide us will be incorporated and processed in the Register of Treatment Activities owned by The Company , among others, in order to be able to respond to your requests, provide the requested service and keep you informed about issues related to the activity of the Company. company and its services.

You can exercise at any time the rights of access, rectification, deletion, limitation of your treatment, opposition and portability of your personal data by email to: isaro1@isaroberri.com or the postal address: Ctra. N-1 KM .444 Ubegun Industrial Estate (ISARO Pavilion), 20150 Villabona, Guipúzcoa

In both cases you will need to identify yourself with your first and last name, as well as a copy of your DNI or national ID.

If you have given consent for a specific purpose, you have the right to withdraw consent at any time, without affecting the lawfulness of the processing based on consent prior to its withdrawal.

In addition, if you consider that there is a problem with the way in which The Company is handling your data, you can direct your claims to the corresponding data protection authority , the Spanish Data Protection Agency being the appropriate one in the case of Spain.

4.- Age

Regarding the use of the online service, you declare that you are of legal age and that you have the necessary legal capacity to be bound by this agreement and to use the site in accordance with its terms and conditions, which you fully understand and acknowledge.

You represent that all information you provide to access the Service, both before and during use of the Service, is true, complete and accurate.

5.- Use of data

The Company will use the data collected to:

Manage, provide and update the Service (the legal basis being the contract).
Address the questions you raise (the legal basis being our legitimate interest in responding to our users' requests).
Process the payments you make (the legal basis being the contract).
Sharing data such as your image on our social networks (the legal basis being our legitimate interest in the dissemination and promotion of our products).
Send you our newsletter and promotional offers by email (the legal basis being your consent or our legitimate interest based on the prior contractual relationship, as the case may be).

You may unsubscribe from them from the email itself or by contacting us at the email address isaro1@isaroberri.com . However, you will not be able to unsubscribe from certain correspondence from us, such as messages relating to the security of your personal data. data or the terms and conditions of the Service.

Maintain the security of the Service, investigate illegal activities, enforce our terms and conditions, and assist law enforcement agencies in their investigations (the legal basis being our legitimate interest in ensuring and maintaining the security of the Service). Service and its users).

The Company does not use automated decisions, although it may generate basic profiles of users, the legal basis being our legitimate interest for commercial purposes and to provide personalized offers.

The Company may also use user information in the form of aggregated and anonymous data to display it to third parties. It may also share statistics and demographic information about users and their use of the Service with third parties. But none of this will allow these third parties to: identify you personally.

5.1.- In emails and contact forms

The Service Site website has SSL encryption that allows users to securely send their personal data through standard contact forms.

The personal data collected will be subject to automated processing and incorporated into the corresponding files in the register of processing activities, of which the Company is the owner.

In that sense:

We will receive your IP, which will be used to check the origin of the message in order to offer you appropriate recommendations (for example, presenting the information in the correct language) and to detect possible irregularities (for example, possible attempts at cyberattacks on the Service), as well as data relating to your ISP.
You can also provide us with your information by phone, email and other indicated means of communication.

Regarding the media used:

Our payment service providers for paying for the provision of our services are VISA and Mastercard. At no time will the Service or its staff have access to the bank details (for example, the credit card number) that the user as a client provides to those third parties.

On the other hand, certain services provided through the website (for example, the possibility of participating in a competition or promotional code draw) may contain specific conditions regarding the protection of personal data. It will be necessary to accept them before participating in these services. .

5.2.- On social networks

The Company has profiles on some of the main social networks and is responsible for the processing of data published on them (for example, photos uploaded by the Company in which people's faces appear).

The treatment that the Company will carry out with the data within each of the aforementioned networks will be, at most, that which the social network allows for corporate profiles. Thus, the Company may inform, when the law does not prohibit it, to our followers through any means that the social network allows about their products or offers, as well as providing a personalized customer service.

Under no circumstances will the Company extract data from social networks, unless the user's express and timely consent has been obtained for this purpose.

5.3.- In raffles

By participating in promotional actions organized exclusively by The Company , the data you provide will be processed solely by us for the purpose indicated in the statement of the action and its corresponding legal conditions.

6.- Data retention

The duration of the retention of data processed by the Service is indicated below:

Disaggregated data will be retained without a deletion period.
Customer data will be kept for the minimum amount of time necessary, and may be kept for up to:
5 years, according to art. 1964 of the Civil Code (personal actions without special deadline).
6 years, according to art. 30 of the Commercial Code (accounting books or invoices, for example).
The data of newsletter subscribers will be retained from the moment the user subscribes until he or she unsubscribes.
User data uploaded by the Company to its social networks will be retained from the time the user gives his or her consent, or the data has been uploaded in accordance with the legitimate interest of the Company , until it is withdrawn.

7.- Data shared with third parties

Part of the Service is managed by third parties.

The Company requires them to comply with this Privacy Policy to the extent applicable to them, in addition to having its own. However, the Company will not be responsible for compliance with said policy.

Under certain circumstances, The Company may share, use or preserve with third parties some of the personal information collected:

To provide the Service:

Service providers who perform functions on our behalf, such as payment services, web hosting, business analytics, customer service, marketing, or merchandise ordering. These service providers may collect and process your personal information. have access to the information necessary to perform their duties, but are not permitted to share or use the information for any other purpose.

To cooperate with the competent authorities:

a) If we believe it is reasonably necessary to satisfy any law, legal process or legitimate interest anywhere in the world. In any case, we will only provide the information that is strictly required.
b) If we believe that this action is appropriate to enforce the terms and conditions of The Company .
c) If it is necessary to detect or prevent fraud or issues related to the security of The Company , its suppliers and users.

8.- Security measures

The Company adopts all necessary technical and organizational measures to protect the security and integrity of the personal and non-personal information collected, both against unauthorized access and accidental alteration, loss or destruction.

In any case, the Company cannot guarantee the absolute security of the information collected, so you must cooperate and use common sense at all times regarding the information shared.

You understand and acknowledge that even after deletion, personal and non-personal information may remain viewable in cached or copied form or stored by other users.

9.- Changes in the Privacy Policy

We may update this Privacy Policy in the future.

We will notify you of any changes by sending a notice to the email address you provide and/or by placing a notice in a prominent location on our website.